Deputy Quality Manager in medical technology (medical devices, eye laser machine, rehabilitation treadmill)

Time period:

2017/02 – 2018/02

Deputy Quality Manager in medical technology

Area of responsibility: 3 professionally managed employees


  • Plant engineering (medical equipment, plant engineering, coffee machines vending machines)


  • k. A.


  • 200 (2018)


  • Switzerland


  • Support of the complaint management
  • Creation of a QM manual
  • Supplier management incl. audits
  • Product acceptance in and outside the clean room incl. documentation


  • Involving suppliers by inviting them into the company to better understand and learn from the delivered defects
  • Joint development of weak points and solutions, according to a list of measures defined by me on the basis of the complaints that have arisen
  • Creation of error image catalogs
  • Error management (monitoring of 8D meetings, documentation)


  • Reduction of complaints through intensive analyses and involvement of suppliers
  • Revision of supplier audit checklists and reorientation of complaints management (introduction of 8D reporting)

Special challenge:

  • New preparation of a QM manual for recertification
  • Preparation of individual documentation for recertification
  • Quality Manager did not recognize endangered certificate loss despite several warnings
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