Services

Range of services

Solutions for a secure future.

The range of tasks surrounding the topics of Quality Management, Supplier Management and Complaints Management is a wide-ranging field in almost every company. The potential for optimization is always there, but is only too rarely consistently tapped. As a result, economic undesirable developments can occur. Uncertainty is the result.

The problems are not always in-house. There is also the supplier with poor performance in terms of on-time delivery and scrap. Managing these suppliers is one of my strong points. I visit suppliers, audit them, draw up action plans with them and follow them up consistently until their performance has improved.

One of the ways to create security for your business development.

Possible challenges my clients face include:

There are problems with the quality. Either at the supplier's or also in-house.
There are delivery problems due to quality issues.
Suppliers must be developed and qualified. Trainings are to be conducted to ensure the quality level.
The number of complaints is too high. There are high reclamation costs.

My offer

Quality management

Management reporting
Creation of process-oriented documents in production ⁽¹⁾
Preparation of statistics ⁽²⁾
Strategy development ⁽³⁾
Measuring and test equipment monitoring
Series monitoring
Document and change management
Continuous improvement (CIP)
Contact person for all quality aspects
Job interviews with potential evaluation
Trainings

Supplier Management

Creation and analysis of supplier key figures as a basis for supplier development
Measures for supplier development in collaboration with the interface partners from development, quality assurance and planning, production, purchasing and the suppliers
Implementation of supplier audits (process and system oriented) as well as qualifications
Determination and follow-up of measures from the audits
Training of suppliers
Contact person towards suppliers regarding all quality aspects
Creation/revision of quality assurance agreements
Increase in delivery quality

Complaint management

Establishment of a complaints management system (internal/external; 8D report)
Involvement of all stakeholders in the company (teamwork) and team definition
Reduction of complaints (introduction of an open error culture in line with customer requirements)
Application of various QM tools
- Ishikawa
- A3 solution sheet
- 5 Why
- Brainstorming
Trainings

Trainings

⁽¹⁾ Creation of the process-oriented documents in production.

Work instructions (production instructions)
Test instructions (test plans)
Test protocols
Quality control charts
Qualification matrix (training needs, skills, employability)
Contingency plans (quality, production, logistics)
Parts history
Traceability
Product control plans (control plan)
Production releases (special releases)
Flowcharts

⁽²⁾ Create statistics

Determination of process key figures
Complaint statistics
Defect rates, origin, causes, costs, …
Making supplier performance measurable

⁽³⁾ Strategy development

Creation of a 3-year strategy incl. personnel (further training, transfer, increase, exchange, change), organization (insertion of new structures and responsibilities), technology (increase of the machine park) and creation of key figures
Determine personnel requirements, based on the tasks to be performed

"Managing quality, suppliers and complaints is one thing. It is important that the measures taken are also anchored in the company and thus make the company successful in the long term. I ensure the transfer of know-how through my specific trainings."

Ronald Waldherr

"Managing quality, suppliers and complaints is one thing. It is important that the measures taken are also anchored in the company and thus make the company successful in the long term. I ensure the transfer of know-how through my specific trainings".

Ronald Waldherr

Client & industry focus

Client

My clients are active worldwide. So far, I myself have worked in the DACH region and in China. In the long term, I favor mandates in the southern part of Germany or in Austria. Temporary worldwide assignments are also possible of course.

Industries