Quality Management Consultant in the print media sector (ticket and admission area, payment slips)
Time period:
2018/10 – 2019/12
Quality Management Consultant for print media (tickets, payment slips)
Industry:
- Print media (print media, tickets, payment form) (trainings for youth and adults)
Turnover:
- 35 million € (2018)
Employees:
- 130
Country:
- Austria
Task:
- 9001:2016 certification
Measures:
- Coordination with the certifier and the team on site
- Creation of measures, based on the standard requirements
- Advising the senior Quality Manager, regarding task distribution and follow-up.
- Supervision and further development of quality management
- Revision of internal audit checklists
- Revise change management, complaint handling and training process
- Preparation of the knowledge management
Successes:
- Successful certification according to 9001:2016
Special challenge:
- It is a small company that has to compete strongly due to the ever advancing digitalization, accordingly there was little capacity and budget.
