Quality Manager in the automotive industry (lines, valves and thermostats)
Time period:
2015/04 – 2016/07
Quality Manager in the automotive industry
Industry:
- Metal industry
- Automotive industry (pipes, valves and thermostats)
Turnover:
- 10.53 million €
Employees:
- 30.000
Country:
- Germany
Task:
- Complaint processing using 8D reports
- Experience with pipes, thermostats or valves
Measures:
- Practical intensive training of the individual MA during troubleshooting
- Scientific investigation and documentation of a repeat error
Successes:
- Project lead on exit from Qhelp3, with success on Qhelp1.
- Complaint support for repeat complaints and new issues
- Supplier and customer support (German and English-speaking regions)
- Error management (monitoring of 8D meetings, documentation)
- Constant cooperation with Daimler Trucks and Passenger cars
- Preparation of a production relocation (from Germany to Hungary) for VW (Skoda & Audi), Daimler, BMW, Ford, Continental
Special challenge:
- Production was relocated, employees no longer motivated
- In the initial phase, occasional aversion to outsiders noticeable
- Convince project managers that a scientific examination of a defect is financially worthwhile and can yield far-reaching optimization results
