Deputy Quality Manager in medical technology (medical devices, eye laser machine, rehabilitation treadmill)
Time period:
2017/02 – 2018/02
Deputy Quality Manager in medical technology
Area of responsibility: 3 professionally managed employees
Industry:
- Plant engineering (medical equipment, plant engineering, coffee machines vending machines)
Turnover:
- k. A.
Employees:
- 200 (2018)
Country:
- Switzerland
Task:
- Support of the complaint management
- Creation of a QM manual
- Supplier management incl. audits
- Product acceptance in and outside the clean room incl. documentation
Measures:
- Involving suppliers by inviting them into the company to better understand and learn from the delivered defects
- Joint development of weak points and solutions, according to a list of measures defined by me on the basis of the complaints that have arisen
- Creation of error image catalogs
- Error management (monitoring of 8D meetings, documentation)
Successes:
- Reduction of complaints through intensive analyses and involvement of suppliers
- Revision of supplier audit checklists and reorientation of complaints management (introduction of 8D reporting)
Special challenge:
- New preparation of a QM manual for recertification
- Preparation of individual documentation for recertification
- Quality Manager did not recognize endangered certificate loss despite several warnings
