Task:

• Disciplinary/professional management of quality, verification, and validation staff in the areas of customer, preventive, and internal quality (internal and external employees)
• Contact person for quality issues at the site (internal/external/customer escalation issues)
• Ensuring quality processes and procedures at the site
• Reporting of quality KPIs to site management and the central QM/QA functions
• Customer complaints in Babtec software, data cleansing Q3 and Q4 2024
• Onboarding of new QA employees
• Collaboration with related departments

Measures:

• Employee reviews with all employees (previously none)
• Introduction of regular employee reviews with QA staff
• Regular meetings with international customers
• Support during customer visits and audits
• Escalation meetings with suppliers
• Complaints
• Coordination of escalations (delivery stoppages)
• Transparent communication at the employee level

Successes:

• Significant improvement in supplier ranking from 26th to 7th place (out of 26)
• Drastically reduced scrap rates for individual critical delivery parts (from 80% to 4%)
• Increased employee trust, therefore escalation was (earlier)
• Long-standing issues (open for more than 1 year) were resolved

Special Challenge:

• Restructuring (side/division) during the acquisition
• Many employee questions regarding responsibilities
• Strengthening employee strikes and employee retention
• Managing long-term staff with all the associated consequences
• Unplanned departures without the possibility of replacement (FTE was transferred along with the positions)